Internet/BDC Operations Management
This course is perfect for Internet/BDC Managers responsible for managing an effective Internet/BDC Operation. The average dealership closes 8 to 10% of their internet leads while the industry leaders close 25 to 30% of their leads. Attendees will learn time tested and proven processes and tactics that will ensure market leading performance. If you desire higher customer connection rates, more appointments, more sales and more profit, then this course is perfect for you.
NCM Institute training team members all have firsthand experience in operating financially successful Internet and BDC Operations and most importantly understand how to transfer that knowledge to students. Attendees will learn all the details including the best operational structure, core processes and situational processes, proven communication tactics for email, phone, text, chat, video and postal mail all with a focus on providing an exceptional return on your investment.
Summary of key concepts covered during this 2 day course are:
- Understanding and creation of an exceptional Customer Experience
- Establish the best Operational Structure with proven Leadership Strategies
- Development of efficient and effective Processes and Work Habits
- Understanding creative Communication Tactics – email, phone, text, chat, video, postal mail and social networking
- Review of new Technologies (CRM, Mobile, etc.) to ensure efficiency
- Establish Financial and Performance Metrics for remarkable Sales Results and Return on Investment
Call the NCM Institute at 866.756.2620 for more information or to register now.