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Calculated Control: How to Manage Effective Labor Rate
WRITTEN BY: RICK WEGLEY

Contrary to some points of view, you can make an impact on effective labor rate – but first let’s wrap our minds around calculating the number itself. In this Up to Speed blog, NCMi instructor Rick Wegley breaks down the metric and how changes to services with some overlap can help you improve on it. Click read more for the full blog

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Future Retail - A Thought Experiment
WRITTEN BY: TOM RYAN

Apple has been long rumored to be entering the personal vehicle market.  Franchise automotive dealers may benefit from a thought experiment that imagines how the Apple Car division will sell cars. What can we learn from this thought experiment? What can we begin implementing today?

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Don't Let Your First Impression Be Your Last Impression
WRITTEN BY: STEVE HALL

What does a new customer see when they pull into your dealership? You only have one chance at a first impression. Make sure it’s a good one with these tips from our expert.

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Why Core Values Can Be the True Pillars for Your Success
WRITTEN BY: RICK WEGLEY

The secret to long term success in any industry, and especially the automotive retail industry, is dependent upon relationships - the degree to which you invest in your employees, the level of service you provide to your customers, and the reputation you have earned as a provider to both your ...

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