WELCOME TO NCM'S UP TO SPEED BLOG

Explore Blogs from Industry Experts

Attention to Retention: Current Trends in Fixed Operations – Part II

WRITTEN BY: RICK WEGLEY Posted on 12 28, 2022

No matter how capable you feel at recruiting and retention, the true cost of hiring and turnover carries a price tag beyond dollars and cents – it puts employee satisfaction and engagement at risk. Read the second part of our Attention on Retention Up to Speed blog to learn more about the multi-faceted effect of hiring and turnover, as well as some easy to implement ways of keeping excellent employees engaged and fulfilled.

10 Things Every Young Manager Should Know

WRITTEN BY: STEVE HALL Posted on 03 28, 2022

Today I want to talk about a conversation I had in class with a manager. This gentleman was new to management (about six months). As we sat around talking on a break he said, “Steve, you've been in management for a long time … I have to ask you a question: what do you wish you’d known early on in your management career that you didn't learn until later?” What a great question! We had a good conversation that made me think, and it prompted me to put together a list that I wanted to share with you. Here are 10 things that can help you avoid pitfalls as a young manager, or someone trying to become manager.

Don't Let Your First Impression Be Your Last Impression

WRITTEN BY: STEVE HALL Posted on 06 24, 2021

What does a new customer see when they pull into your dealership? You only have one chance at a first impression. Make sure it’s a good one with these tips from our expert.

Is Your Dealership Making the Right First Impression on New Employees?

WRITTEN BY: BERNIE CLEMENT Posted on 02 27, 2020

If you want to be an employer of choice for top talent, you need to create a world-class first impression. Your onboarding process can improve new employee buy-in, satisfaction, and ultimately turnover in your dealership.