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Attention to Retention: Current Trends in Fixed Operations – Part II
Attention to Retention: Current Trends in Fixed Operations – Part II
WRITTEN BY: RICK WEGLEY

No matter how capable you feel at recruiting and retention, the true cost of hiring and turnover carries a price tag beyond dollars and cents – it puts employee satisfaction and engagement at risk. Read the second part of our Attention on Retention Up to Speed blog to learn more about the multi-faceted effect of hiring and turnover, as well as some easy to implement ways of keeping excellent employees engaged and fulfilled.

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How to Improve Your Dealership’s Monthly Forecasting
How to Improve Your Dealership’s Monthly Forecasting
WRITTEN BY: STEVE HALL

The principle to better monthly forecasting is pretty basic – if you want to see real profit potential, use accurate numbers based on real numbers, not imagination. In this blog, Steve Hall explains how a detailed forecasting process and honest calculations help you readily identify the need for more staff and grow your business more effectively.

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Calculated Control: How to Manage Effective Labor Rate
Calculated Control: How to Manage Effective Labor Rate
WRITTEN BY: RICK WEGLEY

Contrary to some points of view, you can make an impact on effective labor rate – but first let’s wrap our minds around calculating the number itself. In this Up to Speed blog, NCMi instructor Rick Wegley breaks down the metric and how changes to services with some overlap can help you improve on it. Click read more for the full blog

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10 Things Every Young Manager Should Know
10 Things Every Young Manager Should Know
WRITTEN BY: STEVE HALL

Today I want to talk about a conversation I had in class with a manager. This gentleman was new to management (about six months). As we sat around talking on a break he said, “Steve, you've been in management for a long time … I have to ask you a question: what do you wish you’d known early on in your management career that you didn't learn until later?” What a great question! We had a good conversation that made me think, and it prompted me to put together a list that I wanted to share with you. Here are 10 things that can help you avoid pitfalls as a young manager, or someone trying to become manager.

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