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What is the Best Service Advisor Pay Plan?
WRITTEN BY: RICK WEGLEY

We field this question frequently in our Fixed Operations classes, and the answer isn’t clear cut for any one store, but two key considerations can help you craft a pay plan that boosts retention and increases overall performance and job quality. (Hint: Minimums won’t motivate.) Read our latest Up to Speed blog post by Rick Wegley for the average range in the industry and factors you should address with your figures and philosophy.

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Unapplied Labor: Manage this Misunderstood Metric
WRITTEN BY: RICK WEGLEY

Every dealership has Unapplied Labor, a commonly misunderstood metric that can affect your dealership’s profitability left unmeasured and unmanaged. In our most recent Up to Speed blog post, NCMi Instructor, Rick Wegley revealed some straightforward scenarios that detail exactly what Unapplied Labor is and how you can establish best practices with your DMS to get a firm handle on it - improving profitability in your stores.

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Don't Let Your First Impression Be Your Last Impression
WRITTEN BY: STEVE HALL

What does a new customer see when they pull into your dealership? You only have one chance at a first impression. Make sure it’s a good one with these tips from our expert.

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Why Core Values Can Be the True Pillars for Your Success
WRITTEN BY: RICK WEGLEY

The secret to long term success in any industry, and especially the automotive retail industry, is dependent upon relationships - the degree to which you invest in your employees, the level of service you provide to your customers, and the reputation you have earned as a provider to both your ...

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