Employee retention can be critical to success. Help retain your best employees with automotive training from the NCM Institute, or simply NCMi. Our variable and fixed ops experts—all with successful retail automotive careers—teach small classes to give your employees the attention and focus to quickly learn the automotive best practices needed to run a top-performing and profitable dealership.
Foundation to application
NCMi classes teach your staff how to manage their teams successfully. Higher-level courses build on that foundation, giving your employees specific strategies and skills for watching, attaining, and maintaining their metrics. Most classes include our proprietary Guarantee of Action (GOA) planning process that puts actions into individualized, quantifiable steps.
Experts who understand
At NCM, we make sure our instructors can walk the walk and talk the talk. Classes are taught by successful industry veterans who know the realities of your dealership because they've been in the automotive trenches and have experienced similar challenges—and accolades—themselves.