Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

Service Management Prestige

Service Management Prestige is a complete package of the three-part Service Management Program. In this course, you will gain the knowledge to improve your service department sales and profitability, and exceed customer expectations through world-class service.

Save $1,590 with this package!

Purchase all three Service Management courses (SM I, II, and III) to receive the discounted rate. Call 866-756-2620 to register.

Great class. All front line service people should take this class.

Greg Kuntz, Service Manager, Elco Chevrolet Cadillac

This class will definitely allow me to maximize my potential as a service manager and in the future as a fixed operations director. Great class and highly recommended to any management personal trying to build their sales or service departments.

Jeff Sousa, Service Manager, Allan Nott Honda

Excellent information and insight on service department processes and procedures.

Jonathan Annas, Service Advisor, Everett Chevrolet Buick GMC of Hickory

NCM training is world class. I have never had training like this.

Levi Overton, Service Manager, Bob Brown Buick GMC
Service Management I: Foundation

In part one of our three-part Service Management series, we teach managers the specific skill sets to leverage labor efficiencies and production management through opportunities to do business (OTDB) to maximize department profits. This course will provide a clear path for improved accountability management, leadership, development, and communication of a defined strategy for process evaluation and improvement.

Students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length: 2 ½ days

Key Objectives & Competencies:

  • Understand effective labor rates and gross profit margin to maximize profitability
  • Establish and manage the service "Road to the Sale" process
  • Learn methods to uncover additional departmental labor hours
  • Understand and rate your dealership on the 35 key processes for the service department
  • Create a reservation process
  • Perform daily start-up meetings with your staff

Requirements:
None
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors
Date/Location:
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Service Management II: Strategies

Part two of our Service Management three-part series focuses on the advanced elements of strategic planning and tools required to effectively market and manage the sales environment of your department.

Only students who complete Service Management I: Foundation are eligible to attend Service Management II: Strategies. The Strategies course will take a deeper dive into specific topics from the first session, along with introducing some new topics. Not unlike course one, course two will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length: 2 days

Key Objectives & Competencies:

  • Create effective service menus
  • Determine the impact of the parts department on the service department and vice versa
  • Understand advanced production structures to improve shop capacity
  • Develop good, better, best maintenance menu options
  • Overcome common parts-related obstacles in the service department
  • Develop a tracking system for important service drive sales measurements

Requirements:
Service Management I: Foundation
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors
Date/Location:
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Service Management III: Application

Part three in our Service Management series, Service Management III: Application begins with each student presenting a detailed review of the Guarantee of Action (GOA) plans they created in the previous two courses, Service Management I: Foundation and Service Management II: Strategies. They share the successes and challenges involved in transforming their fixed operations department with fellow classmates. This interactive learning experience helps each student take themselves and their team to new levels of success. Ideally, this class would be taken four to six months after completing Service Management II: Strategies.

Class Length: 2 days

Key Objectives & Competencies:

  • Exchange best practices, experiences, ideas, and strategies using a peer collaboration process
  • Evaluate and get feedback on GOAs (Guarantee of Action plans)
  • Review and expand on previous course content
  • Convert service advisors to service sales professionals
  • Maximize repair orders through the multi-point inspection process
  • Define key processes that enhance customer satisfaction and sales opportunities
  • Implement and refine the multi-point inspection (MPI) and additional service request (ASR) selling processes
  • Identify and track key express service metrics

Requirements:
Service Management I: Foundation & Service Management II: Strategies
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors
Date/Location:
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Package Cost: $3,895

Call the NCM Institute at 866-756-2620 for more information or to register.