In the Service Advisor Training course we will provide students with essential roles and responsibilities of the professional service advisor and an overview of NCM service and parts best practices. Students will learn how to deliver world-class service while expanding sales opportunities.
Class Length: 1 day
Key Objectives & Competencies:
- Critical KPIs (key performance indicators) such as gross profit and effective labor rate
- Understanding the service “Road to the Sale” process
- Improving customer satisfaction, technician billable hours, and customer pay labor/parts sales
- Improving closing ratios for service drive sales