BHPH Collections: A Customer-Centric Approach
Dustin Kerr, a veteran Buy Here Pay Here (BHPH) dealer and industry consultant with more than 15 years of experience, will deliver a proven collections process that will maximize your collections, increase customer relations and future sales while keeping you compliant with the ever-changing legal landscape. This 1 ½ day course combines structured learning with invaluable role playing to hone the most effective collections skills for the BHPH dealership.
The student will learn about:
- The attitude needed to be an effective collector
- Telephone skills
- Problem-solving techniques
- The proper greeting to stay compliant and put customers at ease
- Seven phrases to disarm customer defenses
- How to overcome objections and ask for payment in full
- How to be compliant throughout every step of the collection process
Call 866.756.2620 or contact us for more information on our Buy Here Pay Here courses.