BHPH Collections: A Customer-Centric Approach

Cost: $795

Dustin Kerr, a veteran Buy Here Pay Here (BHPH) dealer and industry consultant with more than 15 years of experience, will deliver a proven collections process that will maximize your collections, increase customer relations and future sales while keeping you compliant with the ever-changing legal landscape. This 1 ½ day course combines structured learning with invaluable role playing to hone the most effective collections skills for the BHPH dealership.

The student will learn about:

  • The attitude needed to be an effective collector
  • Telephone skills
  • Problem-solving techniques
  • The proper greeting to stay compliant and put customers at ease
  • Seven phrases to disarm customer defenses
  • How to overcome objections and ask for payment in full
  • How to be compliant throughout every step of the collection process

Call 866.756.2620 or contact us for more information on our Buy Here Pay Here courses.

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