A General Manager's Guide to Service and Parts

Cost: $1,295

Targeted to automotive dealership senior managers, the course leads participants through the fundamentals of service and parts department management. In this 1½-day program, students learn:

  • How to calculate your labor and parts sales potential
  • The five disciplines for maximizing customer paid transaction quality
  • Tactics for increasing customer repair order count
  • How to measure and maximize shop production
  • How to develop results-oriented sales and management compensation plans

Call the NCM Institute at 866.756.2620 for more information.

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