Senior Accounts Receivable Specialist
Senior Accounts Receivable Specialist

Senior Accounts Receivable Specialist

DEPARTMENT:            Accounting

REPORTS TO:              Accounting Manager

STATUS:                      Non-exempt

NCM Associates is a 100% employee-owned company proudly serving thousands of new and pre-owned automotive dealers, OEMs, and business operators in more than 20 other industries throughout North America. NCM provides industry-leading business intelligence benchmarking, auto dealer software, dealer training, and consulting services. Since our founding in 1947, we've worked tirelessly to create solutions and hone best practices to help our clients be more profitable and nimble when times are good, while preparing them for challenging economic conditions. We thrive on providing 360° solutions that put clients on the path to sustained growth through accountability.

JOB PURPOSE: 

The purpose of this position is to reduce the past due percentage for the company by contacting and establishing relationships with customers in order to receive payment. This process may involve compiling customer payment histories by creating historical financial spreadsheets on customers, as well as, updating current payment information on customer accounts. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Contact delinquent account customers.

  • Document information about customer and status of collection efforts.

  • Communicate with various departments to resolve issues that may arise.

  • Understand revenue types and cycles to answer potential customer questions.

  • Provide exceptional customer service to internal and external customers.

  • Assist in other areas as required. 

QUALIFICATIONS

The following education, experience, competencies and behavioral skills are needed to perform this job successfully:

Education

  • Associate's Degree or equivalent experience

Experience

  • 3-5 years of business to business collections experience.

  • Minimum of 3 years customer service experience.

Competencies

  • Professional demeanor dealing with internal and external customers

  • Proactive attitude and sense of urgency in solving billing issues

  • Strong attention to detail.

  • Good problem solving skills.

  • Excellent organizational skills.

  • Experience with Salesforce preferred.

  • Exceptional written and verbal communication skills.

  • Superior customer service skills.

  • Strong initiative required; ability to work independently with minimal direct supervision.

  • Professional, enthusiastic and resourceful.

ACCOUNTABILITIES AND MEASURES

  • Completes all responsibilities in a timely and accurate manner in order to meet client needs.

Physical Demands 

  • While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects.

  • Must be able to answer phone and listen and speak with clients and co-workers.

  • Must be able to concentrate/focus with constant interruptions.

  • The employee may occasionally lift and/or move up to 5 pounds.

Work Environment

  • While performing the duties of this job, the employee will typically be in an office or work from home environment


This job description should not be construed to imply that these requirements are the exclusive standards of this position.  Incumbents will follow any other instructions, and perform any other related duties, as may be required.  Reasonable accommodation will be provided to qualified individuals with disabilities to the extent required by law and unless undue hardship would result.  The employer has the right to revise this job description at any time.  The job description is not to be construed as a contract for employment.