Steve joined NCM with more than 25 years of experience implementing best practices with car and truck dealers. His expertise stems from holding roles as general manager, fixed operations director, and district manager, including five years with CarMax. Success in retail management led Steve to NADA, where he served for more than a decade as a program manager for dealership operations. As an instructor in the NCM Institute, Steve conducts courses in Effective Leadership and Service Management. A certified professional in learning and performance by the American Society for Training and Development, Steve is also an NCM subject matter expert in dealership group management, used vehicles, and service operations.
A scholarship student at Penn State, Steve earned a degree in business management and was later commissioned into the United States Marine Corps as an instructor pilot. Recently, Steve received his Masters of Business Administration magna cum laude from the University of North Texas, and was elected to membership in Beta Gamma Sigma. Steve resides in Dallas-Fort Worth, allowing him to support NCM dealers through both 20 Groups and in-dealership consulting.
- Dealership/group leadership
- Management skills training (new to advanced)
- Key metric simplification and improvement
- Strategic planning and change management
- Process improvement with best practices implementation
- Fixed Operations
- Maximizing used car opportunities
Client profitability is a measure of Steve's success.
Steve splits his time between 20 Group member dealers, in-dealership consulting, and instructing courses in the NCM Institute. One of his 20 Group members knew he had a huge used car opportunity, but needed a plan to attain it. Steve first met with the team in 2014 and they put the dealership on the road to growth and profits. An inventory and reconditioning plan was implemented. The dealership had a small body shop that was breaking even and it was determined that better use of that asset would be to turn it into a reconditioning center. The dealer sold the equipment and re-purposed the space as a reconditioning center with service bays, a detail booth, and a photo studio. Their used (and new) volume increased 11%, and their total variable profit increased over $1 million. That growth propelled their fixed operations to an additional $200,000 profit increase. This year the dealership is running on all cylinders and is projected to increase net profit again $500,000!