Steve is a full-time instructor with the NCM Institute. Using expertise honed during more than 25 years in the automotive industry, Steve is responsible for the Institute's fixed operations curriculum. Steve’s experience has encompassed most aspects of the service, parts, and body shop divisions. He was an equity partner in two dealerships, and held management positions in all areas of auto dealership fixed operations, including service and parts director and vice president of fixed operations for more than 19 stores.
With an approach that focuses on the customer, Steve helps NCM clients create and maintain a world class service culture that drives results. Specific goals include, but are not limited to, CSI and customer retention strategies, profit attainment goals, training, marketing, merchandising, and results advising experience. Steve also has an exceptional understanding of overall dealership operations and is proficient in many industry DMS and BDC systems.