This question comes up during every service management class at the NCM Institute: How can I train my service advisors when we can’t all meet as a group? It’s a challenge that every service department faces, whether you’re a big shop or small. NCM expert, Steve Hall, gives you his take on the problem and offers his “coaching from the sidelines” technique as a solution.
Have you tried Steve’s technique in your service department? How did it go? Want to #AskNCM a question? Email us at firstname.lastname@example.org!