We’ve all had at least one—an employee who challenges your authority and makes unreasonable demands. How can you nip this bad behavior in the bud? NCM expert, Rick Wegley, has experienced this firsthand. Discover his philosophy for dealing with the “tail wagging the dog” and find out if he’d let the problem employee go … or if he’d flip the script.
Have a challenging tech in your service department? How did you address the problem? Have another question for #AskNCM? Email us at email@example.com!