Service advisor Robert wrote to #AskNCM about daily workload, asking: “How many customers per day is too many for a service advisor?” Depends on your business structure, explains NCM expert Steve Hall, and how you’re staffed. Variations across dealerships mean there is no cut-and-dried answer to the question. However, NCM does have a recommended customer interaction-to-service advisor ratio. Get Steve’s recommendation:
Have another question for Steve or the other #AskNCM experts? Email us at firstname.lastname@example.org! For more service advisor training, check out our NCMi courses.