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Welcome to NCM's Up to Speed Blog

#AskNCM: How Many Tickets Should a Service Advisor Have Each Day?

Written By: NCM Institute
Posted on April 27, 2017

Service advisor Robert wrote to #AskNCM about daily workload, asking: “How many customers per day is too many for a service advisor?” Depends on your business structure, explains NCM expert Steve Hall, and how you’re staffed. Variations across dealerships mean there is no cut-and-dried answer to the question. However, NCM does have a recommended customer interaction-to-service advisor ratio. Get Steve’s recommendation:

Have another question for Steve or the other #AskNCM experts? Email us at askncm@ncmassociates.com! For more service advisor training, check out our NCMi courses.

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