#AskNCM: How Can I Retain More Service Customers?

You already know the basic steps to get customers back: appointment/phone call, write-up, end-bay process, and active delivery. But customer retention isn’t a simple linear process, explains Steve Hall. Don’t think of retention as something with a beginning and an end, but as a circle that—hopefully—never ends. Discover Steve Hall’s customer retention cycle.

Learn more from Steve and the other industry experts by taking a course at the NCM Institute. Check out our Collision Center Management course, or catch us on the road for Service Management I!