For dealers who are looking to continue growing their business, a Business Development Center (BDC) can be an excellent avenue for improved profitability. However, we still see many dealerships with BDCs that merely add extra expense instead of adding to your bottom line. It is this lack of expense control vs. production that leads to many dealers’ frustrations with their BDC.
In this #AskNCM video, expert Steve Hall offers great advice to foster a thriving BDC in your dealership. With a properly running BDC, you will see improved customer service scores, increased production, and more profits flowing into your dealership.
Do you have a question you’d like answered by Steve or the other #AskNCM experts? Email us at firstname.lastname@example.org! Want to learn more? Sign up for our Internet/BDC Operations Management course or our Mastering Digital Marketing course with the NCM Institute and industry expert, David Kain. Or, sign up for both courses and SAVE!