As the most profitable dealerships know, a top-performing service department is a necessity. Not only can it drive your gross profits every year, but a productive service department can help your dealership through volatile market fluctuations. One of the best ways to ensure your service team performs is through appropriate utilization of your service menu.
After working with numerous dealers, you would be shocked at the number of service departments we’ve seen that don’t correctly utilize a menu or have staff who are unaware of the entirety of their service offerings. In the below #AskNCM video, expert Rick Wegley highlights the importance of this vital tool, as well as how you can get your team to achieve a 40% closing ratio!
Have another question for Rick or the other #AskNCM experts? Email us at firstname.lastname@example.org.