It is no secret that having quality technicians in your shop is extremely valuable to every dealer. It’s also well known that every dealer is constantly looking for more quality technicians, while attempting to hold on to the ones they have. This prevalent problem seems to persist no matter the size of dealership, OEM, or type of market.
In this #AskNCM video, expert Rick Wegley shares with viewers how to identify the right qualities to look for in a technician, as well as how you can develop this talent within staff that you already have in your shop! Then, we will discuss techniques, strategies, and programs that will help you retain your best. Following these proven best practices, you will be able to consistently have well-trained technicians and will keep them with you for much longer.