A quality loaner service program can yield great results for your dealership, both in terms of profit and in customer service and satisfaction. We even have a blog on this exact topic, which you can find here. But just because you have a loaner vehicle program, doesn’t mean it’s always optimized to benefit your bottom line. Many times, dealers simply spend too much on this program and need to reevaluate their expenses for these specific programs to work.
In this #AskNCM video, expert Steve Hall was asked how he would approach reducing expenses when it comes to loaner vehicles. Watch and learn a few key processes your dealership should be following to reduce expenses, without sacrificing the quality of your customer service.
Have another question for Steve or the other #AskNCM experts? Email us at firstname.lastname@example.org!