#AskNCM: Top Questions from The Service Department

Written By: NCM Institute
Posted on December 26, 2019

Here at NCM, we help dealers from across North America overcome the unique challenges that their dealership is facing. This week, we’re going to take a look at three top questions we hear from managers in our 20 Groups, consulting visits, and NCMi training courses. Automotive experts, Steve Hall and Rick Wegley, will use their decades of experience in retail automotive to help you achieve more in your service drive.

What's the Best Way to Present My Service Menu?

In this #AskNCM video, automotive expert Rick Wegley discusses how something as simple as a service menu can help you attain a 40% closing ratio. He also discusses how to make sure your service team not only knows the menu inside and out, but how to sell the value of your services from everyone in your drive.

How Do I Increase Productivity in My Service Drive?

Our NCMi team is frequently asked how to help improve the efficiency of a service drive. While each individual shop has its own set of challenges, there are many best practices that Service Managers can implement in their dealerships. Many times, it is a series of small events that are taking time away from your productivity and can add up to some serious profits. Watch to see what adding just a single hour per day of productivity can do for your shop.

What's the "Silver Bullet" to Fix My Hours per RO?

Unfortunately for many Dealers and Service Managers, there isn’t one thing that can fix this common industry problem. However, this doesn’t mean that you can’t tackle the problems in your dealership in an efficient and effective manner. In this video, automotive expert Steve Hall discusses the many ways you can approach Hours per RO, and how you can get your numbers to where you want them.

Do you have a question you would like answered on #AskNCM? Leave us a comment below! For some additional reading on improving your service department, please check out some of our other articles on the subject:

1 Comment
Tom Acquaviva January 9, 2020 5:02 PM

What's the best way to look at your ELR? Pull 100 RO's and go through each one or is there a better way?

NCM says: Performing a 100 repair order review is one of the best ways to get a true view of your ELR and work mix. This should be done every few months. In between those times, you can always pull reports through most DMS providers that will give you ELR by repair order and operation code. Watch for and address any amounts that are outside of your defined guides by labor category.

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