Welcome to NCM's Up to Speed Blog
Welcome to NCM's Up to Speed Blog

#AskNCM: When Do I Need to Create a BDC?

Written By: Danny Anderegg
Posted on July 19, 2019

The goal of a Business Development Center (BDC) is to develop additional sales and service business, as well as improve the customer experience with optimized workflows. However, dealers often find themselves wondering if a BDC is worth it for their dealership, and if it is, where to start building a BDC for their store.

This week, Danny Anderegg, a veteran of the automotive industry for 30+ years, discusses the importance of a BDC and how you can start the process of creating one.

Part 1:

Part 2:

Part 3:

Do you have a question you would like answered on #AskNCM? Leave us a comment below! For some additional reading on improving your dealership, please check out some of our other articles on the subject:

1 Comment
John Kennedy July 29, 2019 6:05 PM

Do you have any pay plans for Service BDC Managers?

NCM says: We offer pay plan templates for every dealership department through our popular course, Success-Driven Pay Plans. We recommend attending this course as pay plans should be tailored for your specific dealership and market needs. This course will send you back to the dealership with 35+ pay plans and the knowledge to complete the template based on your goals and finances.

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