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Welcome to NCM's Up to Speed Blog

#AskNCM: Top Questions from The Service Department

Written By: NCM Institute
Posted on May 16, 2019

Here at NCM, we help dealers from across North America overcome the unique challenges that their dealership is facing. Recently, we have seen many of our clients come to us in the hopes of improving the fixed operations side of the dealership. This week, we are going to look back at 3 recent questions we hear from managers in our 20 Groups, consulting visits, and NCMi training courses. Automotive experts, Steve Hall and Rick Wegley, will use their decades of experience in retail automotive to help you develop a better service department.

How Can I Manage Effective Labor Rate?

At a recent on-site dealership visit, expert Rick Wegley spoke with a service director of 30 years who wanted to learn more about how to manage the effective labor rate. In this #AskNCM video, Rick sat down to break down the best ways to manage your effective labor rate within the dealership. From understanding how this critical metric is calculated, to exploring the types of factors needed to make real change, this is a must watch for your service team.

 

Why Do I Have an Express Service Station?

Expert Steve Hall was asked to shed some light on why it's important to have an Express Service Station. Many service managers, and even owners, get frustrated with their express service station and weigh the merits it brings to their dealership. In this video, Steve helps explain what a functioning express service station looks like, and how it can be critically important for customer retention.

 

How Do I Find and Retain Quality Technicians?

This might be one of the most frequently asked questions we hear throughout the industry. This persistent problem has dealers from all sizes and markets working overtime to find and retain the best technicians available. In this recent #AskNCM video, Rick Wegley discusses the key traits needed to identify quality technicians without jumping into a bidding war with other dealerships, as well as the best practices needed to start developing these technicians in-house.

 

Do you have a question you would like answered on #AskNCM? Leave us a comment below!

For some additional reading on improving your service department, please check out some of our other articles on the subject:

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