No matter how experienced you are in the world of retail automotive, there is always room to grow and improve. As a manager, the challenges you face today can seem lightyears away from the challenges you faced just five years ago. From creating a dealership culture that inspires performance, understanding the complex digital marketing for your dealership, or improving leadership skills, managers in both fixed and variable operations should be striving to improve themselves to help their business’ bottom line.
How Can I Break Down the Barrier Between My Sales and Service Departments?
Sales and service departments can sometimes feel like two separate worlds. Though, if these two departments are not working together, you are missing out on a lot of opportunities. Steve Hall from our NCM Institute sat down to discuss how silos can occur within a dealership, and how you can break down that barrier between departments.
With 25+ years in the industry, Steve has held management positions in all areas of auto dealership fixed operations, including service and parts director and vice president of fixed operations for more than 19 stores.
How Do I Increase Body Shop Profitability?
As a department that is often overlooked, yet has an incredible potential for profit, many dealers these days wonder how to get the most out of their body shop. NCM’s Rick Wegley was asked to shed some light on the collision industry, and how dealers can better capitalize on this service within their business.
Rick has 30+ years of experience as a fixed ops specialist. Prior to joining NCM, he provided dealerships on-site operational and financial assessments, identified opportunities for improvement, and helped dealers create and implement business plans for process changes.
How Do I Get More People to Pull into My Dealership?
Every dealership desires more showroom traffic. The math is pretty simple– the more people that pull into your business, the more opportunities there are to make sales. As such, this is one of the most common questions we hear in 20 Group meetings and NCMi training courses. In this recent AskNCM video, NCMi Instructor Danny Anderegg, looks at how to increase traffic into your dealership while the digital landscape in the automotive industry is consistently increasing.
Danny's 30 years in the automotive industry has allowed him to enjoy success in sales and management positions throughout multiple departments, to run multiple rooftops, and eventually, dealerships of multiple franchises.
Striving to improve is critical to every dealership’s long-term success. To grow and gain market share, dealerships today must have a plan and process in place to provide continuous learning opportunities for their managers. For some additional reading from our NCM Institute please check out some of our other articles:
Looking for a more hands-on experience? Check out the full NCM Institute training schedule.