Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

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Steve Hall 2 AskNCM

#AskNCM: How Do I Control My Shop Supply Expenses?

WRITTEN BY: NCM Institute
Posted on October 11, 2018

Expert Steve Hall sheds some light on the expenses of shop supplies and how you can control this oft-forgotten expense.

Dealership Service

Why Should You Care About Your Alignment Penetration?

WRITTEN BY: Stephen Smith
Posted on October 04, 2018

If you’re not tracking your customer pay alignment penetration in your service department, you need to start today. Your service department is rich with gross profit potential and maximizing its efficiency should be a priority for every dealer.

Cars in lot

The Dos and Don’ts of Punch Cars

WRITTEN BY: Lee Michaelson
Posted on September 27, 2018

While everyone knows the importance of punch cars, many dealers still haven't optimized them! Learn how with this great advice from expert Lee Michaelson.

Trophy Cup Held by Man

And the Most Important Service Metric is …

WRITTEN BY: Terry Wichmann
Posted on September 20, 2018

What is the most important metric in your service department? Expert Terry Wichmann shares his thoughts and suggestions for improving this crucial number ...

Steve Hall 1 AskNCM

#AskNCM: How Do I Reduce My Loaner Vehicle Expenses?

WRITTEN BY: NCM Institute
Posted on September 13, 2018

Watch and learn a few key processes from expert Steve Hall to reduce expenses and not sacrifice the quality of your customer service.