Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

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From the 20 Group: Expense Reviews are Trending

WRITTEN BY: Kirk Felix
Posted on October 19, 2017

Moderator Kirk Felix discusses the benefits of reviewing your expenses with his Top 8 Expense Review Checklist.

Car salesman shaking hand with couple

From the 20 Group: How to Create Top Performers in UV

WRITTEN BY: Robert Neuman
Posted on October 12, 2017

Moderator Robert Neuman digs into used vehicle management and how you can help your team perform better.

Dialing a phone

9 Steps to an Effective Collections Call

WRITTEN BY: Brent Carmichael
Posted on October 05, 2017

NCMi instructor and 20 Group moderator Brent Carmichael shares his 9-step process to perfecting collections calls in your BHPH dealership.


#AskNCM: I Have Capacity Issues in My Service Department—Do You Have Any Tips?

Posted on September 28, 2017

NCM Institute instructor Rick Wegley shares his top two tips to save time in your service department by working with what you already have.

brand book cover

NCM's Brand Transformation

WRITTEN BY: Skye Nguyen
Posted on September 22, 2017

NCM Director of Marketing & Communications shares the three-years long journey NCM embarked on to create a new brand.