WELCOME TO NCM'S UP TO SPEED BLOG

Explore Blogs from Industry Experts

A Map for the Road Never Traveled

WRITTEN BY: BERNIE CLEMENT Posted on 10 27, 2020

How do you draw a roadmap for your business when faced with a circumstance that no one has ever dealt with before? What’s the baseline for expectations moving forward? Given a pandemic that impacted businesses very quickly, the team at NCM Associates wanted to provide their dealer and manufacturer clients with a tool to help navigate anticipated business fluctuations. It was clear at NCM that we needed to help provide direction – assisting dealers in getting ready to reengage their operations. An NCM webinar on business reengagement led a small group at NCM Associates to put their collective experiences and thoughts to work, and the result was a business reengagement tool known as the Emerge Stronger Scorecard (ESS) Composite.

The Continued Power of Peer Learning

WRITTEN BY: PAUL FALETTI JR Posted on 10 01, 2020

When the going gets tough, the tough get … together? That may not seem obvious but in reality, it’s natural, right? Often when we are faced with a challenge, we surround ourselves with peers who can provide perspective, advice, metrics or maybe even just a willing ear. But what happens when a challenge is presented so broadly that it is impossible to escape, such as a recession or, dare I say, a pandemic? The answer is encouraging.

What You’re Missing Could be Right in Front of You …

WRITTEN BY: KEVIN CUNNINGHAM Posted on 08 17, 2020

“You’ve told us this before; you’ve coached us on this before." Sometimes it takes an outsider commenting on a dealership for eyes to be opened. See what expert Kevin Cunningham does with his 20 Groups to help.

And the Most Important Service Metric is …

WRITTEN BY: TERRY WICHMANN Posted on 08 17, 2020

What is the most important metric in your service department? Expert Terry Wichmann shares his thoughts and suggestions for improving this crucial number ...