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Welcome to NCM!
The Simplest Common Denominator
Jeff Lampton takes a look at how to measure the service department using a single labor hour.
Key Processes that Drive Profitability
Chip Maher breaks down some key processes at your dealership to drive profitability
The Value of Visiting Another Dealer's Operation
Change is rarely easy, even when we know the outcome is going to be successful. To improve the way we create positive outcomes, we see dealers taking their key managers to visit their 20 Group peers’ dealerships. Learn how this worked for one dealer.
Discovering Lost Service Sales Opportunities
Service departments on average will retain 55-60% of their gross profit generated before other overhead and fixed expenses. Learn how to find more service opportunities.
Find Additional Productivity Per Technician in Your Shop
Recruiting and retaining technicians has become a significant challenge to a lot of dealerships across the country. Learn how to improve technician productivity.