Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

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Sales Professional reviewing options with customer over the phone

The Importance of Call Monitoring

WRITTEN BY: Alan Ram
Posted on July 11, 2017

Expert Alan Ram shares his top tips for how to make your call monitoring a priority to increase profits.

Internet Business Development team assisting with leads

Service BDC: Where are Your Customers, and When Are They Coming Back?

WRITTEN BY: Robin Cunningham
Posted on February 09, 2017

NCMi Instructor Robin Cunningham explains a simple two-step process your service BDC should follow to get clients into the dealership and coming back on a regular basis.

Rick Wegley 1 AskNCM

#AskNCM: What Are the Potential Benefits of a Service BDC?

WRITTEN BY: NCM Institute
Posted on February 02, 2017

Ready to add a service BDC to your dealership? NCMi instructor Rick Wegley considers the good points—and the bad—that you need to weigh before making a move.

High Productivity

Five BDC Trends to Watch in 2017

WRITTEN BY: Lindsey Quinn
Posted on January 05, 2017

We've reviewed what our experts have written about BDCs this year and identified five critical trends your dealership should watch in the coming year.

Ups System

Why Your Dealership Needs an Ups System

WRITTEN BY: Steve Kain
Posted on December 23, 2016

Discover why an ups system is so important to your dealership’s sales. And get Steve Kain’s breakdown on how a good strategy will get people off the point and back to working with customers.