Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

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Automotive Training and Retention

Train to Retain

WRITTEN BY: Shelley Ram-Saban
Posted on October 25, 2018

As an industry, we’re acutely aware of the high turnover that dealerships face amongst their sales staff. While JD Power states that 67% of new sales hires left their dealership within 6 months, ESI Trends estimates that number to be closer to 80%!

Family buying a car

Creating the Customer Experience: Do You Have "It?"

WRITTEN BY: George Gowen
Posted on August 09, 2018

Successful dealers of the future will be those who create a customer-driven process. But what kind of process does the customer want? Expert George Gowen has the answer.

Man in car driving

Change Your Mindset & Change Your Dealership

WRITTEN BY: Steve Kain
Posted on August 02, 2018

Expert Steve Kain shares three ways to increase dealership morale and profits!

NCMi-class-in-action

Is Training Your Staff a High Priority? It Should Be.

WRITTEN BY: Chris Kahrs
Posted on January 18, 2018

Stop ignoring your biggest asset ... training! NCM's Chris Kahrs digs into why training is so important and how it can pay off in your business.

Interview man and woman

Hiring, Training, and Retention, OH MY!

WRITTEN BY: Kaylee Schirmer
Posted on November 09, 2017

NCM's 360-degree approach to helping your dealership succeed is the focus of this blog by client services and meeting coordinator Kaylee Schirmer. Check it out!