Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

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Family buying a car

Creating the Customer Experience: Do You Have "It?"

WRITTEN BY: George Gowen
Posted on August 09, 2018

Successful dealers of the future will be those who create a customer-driven process. But what kind of process does the customer want? Expert George Gowen has the answer.

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Change Your Mindset & Change Your Dealership

WRITTEN BY: Steve Kain
Posted on August 02, 2018

Expert Steve Kain shares three ways to increase dealership morale and profits!

NCMi-class-in-action

Is Training Your Staff a High Priority? It Should Be.

WRITTEN BY: Chris Kahrs
Posted on January 18, 2018

Stop ignoring your biggest asset ... training! NCM's Chris Kahrs digs into why training is so important and how it can pay off in your business.

Interview man and woman

Hiring, Training, and Retention, OH MY!

WRITTEN BY: Kaylee Schirmer
Posted on November 09, 2017

NCM's 360-degree approach to helping your dealership succeed is the focus of this blog by client services and meeting coordinator Kaylee Schirmer. Check it out!

Two males with blue ties discussing what's on a laptop

Are Your People Driving Profit? Understanding Critical HR Benchmarks.

WRITTEN BY: Adam Robinson
Posted on June 20, 2017

Hireology CEO, Adam Robinson, shares some great hiring and retention tips on this week's blog.