Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

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Robin Cunningham 2 AskNCM

#AskNCM: What is the Key to New Vehicle Success?

WRITTEN BY: NCM Institute
Posted on August 15, 2017

The auto market is constantly ebbing and flowing, and NCM wants to make sure you’re prepared for the highs AND lows. NCMi® instructor Robin Cunningham shares some sage advice.

Increasing profit

You Lose 40% of Your Customers Each Month. Here’s How to Get Them Back.

WRITTEN BY: Alan Ram
Posted on March 02, 2017

Alan Ram explains an unexpected personality barrier to sales and how you can overcome it. Hint: this involves more than just your sales team.

Automotive spending

From the 20 Group: A Plan to Address Falling Gross and Net Profit

WRITTEN BY: Joe Basil
Posted on September 15, 2016

NCM expert Joe Basil explores this downward trend and gives you a straightforward strategy for profiting even when the economy is against you.

businessman with charts

Don’t Let a Volume-First Culture Distract from Maximizing Gross

WRITTEN BY: Chris Kahrs
Posted on May 12, 2016

Chris Kahrs explains exactly how you can maximize the gross profit on every sale, even when you take a volume-first approach.

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How to Handle an Angry Client

WRITTEN BY: Tom Hopkins
Posted on August 11, 2015

Tom Hopkins gives us some important insight into serving difficult customers.