Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

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Parts manager in store room

Give the Big Dogs a Run for Their Money

WRITTEN BY: George Gowen
Posted on July 18, 2017

NCM moderator George Gowen pulls back the curtain on your parts department competition and explains how to gain the upper hand in this competitive market.

New Ideas for Fixed Ops

From the 20 Group: 12 New Ideas for Fixed Ops

WRITTEN BY: Kirk Felix
Posted on December 08, 2016

NCM 20 Group moderator Kirk Felix shares the top 12 ideas his group members have suggested as quick fixes to common service and parts problems ... and a few long-term plans that could just change your dealership forever.

Rick Wegley 1 AskNCM

#AskNCM: Why are Labor Sales Important to Parts?

WRITTEN BY: NCM Institute
Posted on August 23, 2016

What’s the connection between labor and parts sales? Get NCM expert, Rick Wegley’s recommendations for keeping techs in the bay and improved parts department sales, all by focusing on labor.

Steve Hall 2 AskNCM

#AskNCM: How Can I Stop My Out of Control Shop Expenses?

WRITTEN BY: NCM Institute
Posted on August 09, 2016

Shop expenses eating you alive? NCM Service expert, Steve Hall, takes a look at this common complaint and offers his advice for the simple steps to control your rising shop expenses.

Steve Hall 1 AskNCM

#AskNCM: Will More Wholesale Increase Net Profit in Parts?

WRITTEN BY: NCM Institute
Posted on June 28, 2016

Will addressing wholesale issues increase net profit in my parts department? "Yes," says NCM expert Steve Hall, but there’s an important step you must do first.