Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

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How This Service Department Went from Worst to First

How This Service Department Went from Worst to First

WRITTEN BY: NCM Associates
Posted on October 10, 2019

Learn how one auto group committed to new processes and revolutionized the service department at First Texas Honda in Austin, Texas.

Pickup Additional Service and Deliver Improved Profits and CSI

Pick Up Additional Service and Deliver Improved Profits and CSI

WRITTEN BY: George Gowen
Posted on October 03, 2019

Recently, a dealer presented to their 20 Group an idea that dramatically improved their service profits while simultaneously improving their CSI! Read this blog to find out how they did.

Are You Chasing Flawed Metrics? Part 2

Are You Chasing Flawed Metrics? Part 2

WRITTEN BY: Jerry Powers
Posted on March 14, 2019

NCM Moderator, Jerry Powers, touches on Hours per RO in the second part of his Chasing Flawed Metrics series.

service-department-labor-hour

The Simplest Common Denominator

WRITTEN BY: Jeff Lampton
Posted on December 06, 2018

Jeff Lampton takes a look at how to measure the service department using a single labor hour.

Increase Automotive Service Opportunities

Discovering Lost Service Sales Opportunities

WRITTEN BY: Mark Shackelford
Posted on November 01, 2018

Service departments on average will retain 55-60% of their gross profit generated before other overhead and fixed expenses. Learn how to find more service opportunities.