Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

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Are You Chasing Flawed Metrics? Part 2

Are You Chasing Flawed Metrics? Part 2

WRITTEN BY: Jerry Powers
Posted on March 14, 2019

NCM Moderator, Jerry Powers, touches on Hours per RO in the second part of his Chasing Flawed Metrics series.


The Simplest Common Denominator

WRITTEN BY: Jeff Lampton
Posted on December 06, 2018

Jeff Lampton takes a look at how to measure the service department using a single labor hour.

Increase Automotive Service Opportunities

Discovering Lost Service Sales Opportunities

WRITTEN BY: Mark Shackelford
Posted on November 01, 2018

Service departments on average will retain 55-60% of their gross profit generated before other overhead and fixed expenses. Learn how to find more service opportunities.

Service Productivity and Retention

Find Additional Productivity Per Technician in Your Shop

WRITTEN BY: Chris Kahrs
Posted on October 15, 2018

Recruiting and retaining technicians has become a significant challenge to a lot of dealerships across the country. Learn how to improve technician productivity.

Dealership Service

Why Should You Care About Your Alignment Penetration?

WRITTEN BY: Stephen Smith
Posted on October 04, 2018

If you’re not tracking your customer pay alignment penetration in your service department, you need to start today. Your service department is rich with gross profit potential and maximizing its efficiency should be a priority for every dealer.