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How This Service Department Went from Worst to First
Learn how one auto group committed to new processes and revolutionized the service department at First Texas Honda in Austin, Texas.
Pick Up Additional Service and Deliver Improved Profits and CSI
Recently, a dealer presented to their 20 Group an idea that dramatically improved their service profits while simultaneously improving their CSI! Read this blog to find out how they did.
Are You Chasing Flawed Metrics? Part 2
NCM Moderator, Jerry Powers, touches on Hours per RO in the second part of his Chasing Flawed Metrics series.
The Simplest Common Denominator
Jeff Lampton takes a look at how to measure the service department using a single labor hour.
Discovering Lost Service Sales Opportunities
Service departments on average will retain 55-60% of their gross profit generated before other overhead and fixed expenses. Learn how to find more service opportunities.