Welcome to NCM!
9 Steps to an Effective Collections Call
NCMi instructor and 20 Group moderator Brent Carmichael shares his 9-step process to perfecting collections calls in your BHPH dealership.
3 Ways Managers Can Drive Traffic
In today’s automotive industry, what a manager does when there are no customers in the showroom is every bit as important as when there’s a showroom full of customers ...
General Managers Are Neglecting Over 65% of Their Business!
NCMi Director of Education, Brandiss Drummer, shares a story about when she was promoted to her current position and the parallel between her and general managers like you. NCMi can help!
The Importance of Call Monitoring
Expert Alan Ram shares his top tips for how to make your call monitoring a priority to increase profits.
Think Like an Owner
Kendall Rawls from The Rawls Group is on the blog this week sharing her thoughts on the word ownership ... does your dealership have an "owner attitude"?