Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

Explore Blogs from Industry Experts

Dialing a phone

9 Steps to an Effective Collections Call

WRITTEN BY: Brent Carmichael
Posted on October 05, 2017

NCMi instructor and 20 Group moderator Brent Carmichael shares his 9-step process to perfecting collections calls in your BHPH dealership.

Dealership General Manager meeting with buyer

3 Ways Managers Can Drive Traffic

WRITTEN BY: Laura Madison
Posted on September 14, 2017

In today’s automotive industry, what a manager does when there are no customers in the showroom is every bit as important as when there’s a showroom full of customers ...

Automotive Service Manager

General Managers Are Neglecting Over 65% of Their Business!

WRITTEN BY: Brandiss Drummer
Posted on September 05, 2017

NCMi Director of Education, Brandiss Drummer, shares a story about when she was promoted to her current position and the parallel between her and general managers like you. NCMi can help!

Sales Professional reviewing options with customer over the phone

The Importance of Call Monitoring

Posted on July 11, 2017

Expert Alan Ram shares his top tips for how to make your call monitoring a priority to increase profits.

Middle-aged Caucasian male dealer principal on car lot

Think Like an Owner

WRITTEN BY: Kendall Rawls
Posted on June 27, 2017

Kendall Rawls from The Rawls Group is on the blog this week sharing her thoughts on the word ownership ... does your dealership have an "owner attitude"?