Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

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Rick Wegley 1 AskNCM

#AskNCM: How Do I Find and Retain Quality Technicians?

WRITTEN BY: Rick Wegley
Posted on November 29, 2018

Rick Wegley explains how to identify and retain quality technicians at your dealership.

traffic-benchmarks

#AskNCM: How Do I Get More People to Pull into My Dealership?

WRITTEN BY: Danny Anderegg
Posted on November 15, 2018

Danny Anderegg looks at how to increase traffic into your dealership with the digital landscape in automotive consistently growing.

Automotive Training and Retention

Train to Retain

WRITTEN BY: Shelley Ram-Saban
Posted on October 25, 2018

As an industry, we’re acutely aware of the high turnover that dealerships face amongst their sales staff. While JD Power states that 67% of new sales hires left their dealership within 6 months, ESI Trends estimates that number to be closer to 80%!

Steve Hall 2 AskNCM

#AskNCM: How Do I Control My Shop Supply Expenses?

WRITTEN BY: NCM Institute
Posted on October 11, 2018

Expert Steve Hall sheds some light on the expenses of shop supplies and how you can control this oft-forgotten expense.

Steve Hall 1 AskNCM

#AskNCM: How Do I Reduce My Loaner Vehicle Expenses?

WRITTEN BY: NCM Institute
Posted on September 13, 2018

Watch and learn a few key processes from expert Steve Hall to reduce expenses and not sacrifice the quality of your customer service.