Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

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Back-End Mistakes to Avoid: A Customer’s Experience

Back-End Mistakes to Avoid: A Customer’s Experience

WRITTEN BY: Ben Weiler
Posted on September 19, 2019

In this recent NCM blog, we discuss the pitfalls of improper back-end processes that can ruin your customer’s sales experience.

The Importance of Your Front-End Experience

The Importance of Your Front-End Experience

WRITTEN BY: Ben Weiler
Posted on August 29, 2019

In this blog, a recent car buyer shares their experience at several dealerships, and shares multiple takeaways to consider for your dealership to help with the overall consumer experience.

Carvana-Automotive-Disruptor

How Carvana is Changing Used Vehicle Sales, Part 2

WRITTEN BY: Ben Weiler
Posted on May 09, 2019

While it may seem like Carvana has it all, there are many advantages that a traditional dealership has over the online retailer. Let’s talk about Carvana’s shortcomings and how you may be able to capitalize on them.

Carvana-Automotive-Disruptor

How Carvana is Changing Used Vehicle Sales

WRITTEN BY: Ben Weiler
Posted on May 02, 2019

In this recent blog, we break down how Carvana is changing used vehicle sales. We take a look at some strengths of Carvana, which are best practices to implement at your business.

Manage Your Sales Staff Through CRM Metrics

Manage Your Sales Staff Through CRM Metrics

WRITTEN BY: Randy Fluharty
Posted on February 28, 2019

NCM Moderator, Randy Fluharty, takes a look at best practices for using CRM Metrics to manage your staff.