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Attention to Retention: Current Trends in Fixed Operations – Part II
Attention to Retention: Current Trends in Fixed Operations – Part II
WRITTEN BY: RICK WEGLEY

No matter how capable you feel at recruiting and retention, the true cost of hiring and turnover carries a price tag beyond dollars and cents – it puts employee satisfaction and engagement at risk. Read the second part of our Attention on Retention Up to Speed blog to learn more about the multi-faceted effect of hiring and turnover, as well as some easy to implement ways of keeping excellent employees engaged and fulfilled.

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Unapplied Labor: Manage this Misunderstood Metric
Unapplied Labor: Manage this Misunderstood Metric
WRITTEN BY: RICK WEGLEY

Every dealership has Unapplied Labor, a commonly misunderstood metric that can affect your dealership’s profitability left unmeasured and unmanaged. In our most recent Up to Speed blog post, NCMi Instructor, Rick Wegley revealed some straightforward scenarios that detail exactly what Unapplied Labor is and how you can establish best practices with your DMS to get a firm handle on it - improving profitability in your stores.

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10 Things Every Young Manager Should Know
10 Things Every Young Manager Should Know
WRITTEN BY: STEVE HALL

Today I want to talk about a conversation I had in class with a manager. This gentleman was new to management (about six months). As we sat around talking on a break he said, “Steve, you've been in management for a long time … I have to ask you a question: what do you wish you’d known early on in your management career that you didn't learn until later?” What a great question! We had a good conversation that made me think, and it prompted me to put together a list that I wanted to share with you. Here are 10 things that can help you avoid pitfalls as a young manager, or someone trying to become manager.

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#AskNCM: Managing Dealership Expenses
#AskNCM: Managing Dealership Expenses
WRITTEN BY: NCM INSTITUTE

Instructors from the NCM Institute answer your pressing questions on managing expenses without sacrificing quality and service.

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