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Calculated Control: How to Manage Effective Labor Rate
WRITTEN BY: RICK WEGLEY

Contrary to some points of view, you can make an impact on effective labor rate – but first let’s wrap our minds around calculating the number itself. In this Up to Speed blog, NCMi instructor Rick Wegley breaks down the metric and how changes to services with some overlap can help you improve on it. Click read more for the full blog

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What is the Best Service Advisor Pay Plan?
WRITTEN BY: RICK WEGLEY

We field this question frequently in our Fixed Operations classes, and the answer isn’t clear cut for any one store, but two key considerations can help you craft a pay plan that boosts retention and increases overall performance and job quality. (Hint: Minimums won’t motivate.) Read our latest Up to Speed blog post by Rick Wegley for the average range in the industry and factors you should address with your figures and philosophy.

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Unapplied Labor: Manage this Misunderstood Metric
WRITTEN BY: RICK WEGLEY

Every dealership has Unapplied Labor, a commonly misunderstood metric that can affect your dealership’s profitability left unmeasured and unmanaged. In our most recent Up to Speed blog post, NCMi Instructor, Rick Wegley revealed some straightforward scenarios that detail exactly what Unapplied Labor is and how you can establish best practices with your DMS to get a firm handle on it - improving profitability in your stores.

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Effective Labor Rate – Strategies to Maintain Profitability In The Decade Ahead
WRITTEN BY: RICK WEGLEY

Over the last several years many of our client stores have been challenged with the erosion of their effective labor rates, gross profit margins, and gross profit dollars. Much of this can be attributed to a shift in the work-mix coming through our service departments – newer vehicles which require ...

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