Former NCM Moderator/Consultant/Instructor
Steve Emery spent nearly 5 years with NCM as a moderator/consultant/instructor. Steve's career includes more than 25 years of experience implementing best practices with car and truck dealers. His automotive consulting expertise stems from holding roles as general manager, fixed operations director, and district manager, including five years with CarMax. Success in retail management led Steve to NADA, where he served for more than a decade as a program manager for dealership operations. During his time as an instructor in the NCM Institute, Steve conducted courses in Effective Leadership and Service Management. A certified professional in learning and performance by the American Society for Training and Development, Steve is also a subject matter expert in dealership group management, used vehicles, and service operations.
A scholarship student at Penn State, Steve earned a degree in business management and was later commissioned into the United States Marine Corps as an instructor pilot. Recently, Steve received his Masters of Business Administration magna cum laude from the University of North Texas, and was elected to membership in Beta Gamma Sigma. Steve resides in Dallas-Fort Worth.