NCM Institute Center for Automotive Retail Excellence to Deliver Free Operations Guidance to Auto Dealers and Managers Each Week
NCM Associates, a leading provider of retail automotive 20 Group services, dealership training, retail operations consulting and the originator of the NCM Benchmark for Success program for automobile dealers, today announced the launch of its newest information resource for auto dealers and their managers. According to Garry House, director of the NCM Institute Center for Automotive Retail Excellence (NCMi) the Up To Speed online blog and e-Newsletter will feature informational articles from House and the entire NCMi faculty on topics including merchandising strategies and processes, improving transactional quality and employee productivity, expense and asset management, goal setting, and leadership and accountability. From time to time articles from industry-recognized guest experts will be featured to provide additional perspectives.
Rodgers Chevrolet Boosts Fixed Ops Profits 59 Percent by Implementing NCM Profit Correction Meetings and 20 Group Best Practices
Pamela Rodgers, owner of Rodgers Chevrolet, uses precise multi-tasking skills and a multi-prong business approach to running her Michigan automotive dealership. Along with the implementation of best practices and holding staff accountable for results, the dealership has seen a 59% increase in service department profitability and a 116% increase in the store’s overall net profit.
NCM® Associates Mystery Shopping Service Aims to Help Clients Improve Customer Satisfaction, Increase Loyalty and Generate More Revenue
NCM Associates has developed a mystery shopping program to help its clients objectively assess and measure customer experience and implement a road map for improvement. NCM chose Reality Based Group™, the nation’s leader in the customer experience measurement and management space, as its mystery shopping provider partner. The strategic alliance was formed to provide NCM clients with a proven, cost-effective customer experience assessment tool while also providing them with neutral third-party comparative performance data and Benchmark® targets to assess strengths and find opportunities to drive increases in customer loyalty, sales and revenue.
Jeff Cowan Presentation Offers NCM® Associates Automotive Dealer Clients the Best Service Advisor Training Selling Techniques to Increase Service Revenue
NCM Associates, a leading provider of retail automotive 20 Group services, Education, Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, and Jeff Cowan, founder and president of Jeff Cowan’s PRO TALK and a leading automotive industry expert specializing in service advisor training, are making a complimentary presentation available to NCM’s automobile dealer clients. The web-based presentation is titled, “Discover the 5 Sales Techniques Service Advisors Can Use to Increase Revenue NOW,” and is being delivered in conjunction with NCM’s Expert Insights program to assist dealers facing vehicle inventory challenges resulting from the Japan earthquake and tsunami disasters and overall consumer confidence constraints on new vehicle purchases.
Award Winning Auto Dealer René Isip’s Toyota of Lewisville Boosts Customer Pay Repair Orders by $100,000 a Month, Cites NCM® Associates as a Valued Resource
Re-engineering a Fixed Operations department is no small feat, but when you do it and boost your customer pay repair orders by $100,000 a month, the reason for the change has to rest on solid management principles and access to the best retail automotive peer network and Benchmark® analytics in the industry. Fortunately these are both resources possessed by René Isip, one of the top minority dealers in the country and winner of the 2011 NAMAD Lifetime Achievement Award.
NCM Associates Aligns with Proactive Training Solutions to Present "Management by Fire!" Workshops for NCM Clients
NCM Associates, the leading provider of automotive 20 Group, retail operations consulting, management training and operations Benchmark® analytics to the retail automotive industry, and Alan Ram, a premier management, telephone and sales training provider to automotive dealerships through his company, Proactive Training Solutions, today announced an alliance to bring Ram’s ‘Management by Fire!’ sales manager training workshop to NCM clients. Ram will be presenting the first of several 2-1/2 day, regional workshops in Dallas, November 15-17.
NCM Associates to Assist New Fiat Franchisees with Fiat Dealer 20 Group Meetings Slated for Early 2012
NCM Associates announced today its intention to conduct the company’s first Fiat Dealer 20 Group meetings starting in 2012. NCM is well known for its industry-leading Benchmark for Business Success peer collaboration and operations Benchmark® system, which helps car dealers and their manager’s drive operating performance excellence resulting in profit maximization for their dealerships. NCM anticipates considerable interest in the Fiat Dealer 20 Groups, as the dealers are under considerable industry scrutiny to perform at optimum levels right out of the gate. Many of the new Fiat franchise owners are existing NCM clients and served as the catalyst for the decision to develop the new group.
NCM Associates Announces New Service Advisor Training Dates and Regional Locales for Sponsored Jeff Cowan’s PRO TALK® Workshops
NCM Associates and Jeff Cowan’s PRO TALK, Inc. are expanding their alliance, which is designed to help NCM® auto dealer clients equip their fixed operations teams to increase sales on the service drive while improving customer satisfaction scores and customer retention. NCM is well known in the automotive industry for its management and leadership development programs offered through its NCM® Institute Center for Automotive Retail Excellence training division. Jeff Cowan is the leading training service provider and expert in service advisor sales training to the automotive industry. The PRO TALK sales training workshops are formally sponsored by the NCM Institute.
Brent Carmichael to Present “Understanding the Buy Here, Pay Here Business Model” for Independent and Franchised Automobile Dealers on July 27
Brent Carmichael, a leading Buy Here, Pay Here (BHPH) trainer, consultant and 20 Group moderator for NCM Associates, will be the featured speaker for a webinar sponsored by Auto Remarketing and SubPrime Auto Finance News on July 27, 2011. The hour-long session is designed to introduce independent and franchised automobile dealers to the opportunities in BHPH. Earlier this year, NCM announced its expansion into BHPH education and training with the launch of four new education programs to accommodate the growth of the Buy Here, Pay Here retail segment. NCM® Institute, the training division of NCM Associates, will offer courses on BHPH Fundamentals for the Investor or Entrepreneur; BHPH Underwriting and Collections Best Practices; the BHPH Sales Process; and BHPH Sales Management.
NCM Associates to Discuss Competitive Automotive Service Maintenance Agreements at the NAMAD 2011 Member Conference
NCM Associates is presenting a session on competitive service maintenance agreements to the attendees of the upcoming National Association of Minority Automobile Dealers 2011 Member Conference in Las Vegas, Nev. The conference is the organization’s annual education and trade event for its members. NAMAD, founded in 1980, is committed to increasing opportunities for ethnic minorities in all aspects of the U.S. automotive industry.
Fred Beans Family of Auto Dealerships Rocket Pre-Owned Vehicle Sales by Employing NCM Institute
NCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, today announced that Fred Beans Family of Dealerships has significantly improved Used Vehicle sales after employing strategies learned in an NCM Institute training program. In fact one dealership in the group, McCafferty Ford and Kia, more than doubled pre-owned sales after implementing new processes as a result of the NCM Institute training session.
Dale Pollak Offers Used Vehicle Online Advertising Advice for NCM Associates Automotive Dealer Clients
NCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, and Dale Pollak, Founder of vAuto and a leading automotive industry expert specializing in used vehicle sales and marketing strategies, are making a complementary presentation available to NCM’s automobile dealer clients. The web-based presentation is titled, “Unlocking Your Dealership’s Ultimate Used Car Potential,” and through it, Pollak demonstrates how the effective use of online advertising can lower costs and increase results for retail automotive dealers looking to maximize their used car selling opportunities.
NCM Associates Expands Training Programs for Franchise Auto Dealer General Managers, Used Vehicle Managers and Service Managers
NCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, today announced the development of several new education programs for automotive dealers and their managers. The General Management Executive Program is a comprehensive executive development training program consisting of a series of 2 ½ day sessions conducted over 11 months, beginning in August. Enrollment is limited to 25 students and all classes meet at the NCM Institute training headquarters in Overland Park, Kansas. NCM Institute is a well-established training partner to retail automotive dealers, having trained over 500 dealership managers, executives and dealer principals in the 12 months following the launch of an all-new suite of management and leadership training programs in early 2010.
Porsche Cars North America Selects NCM Associates For Exclusive Dealer Support Programs
Porsche Cars North America (PCNA) initiated a Request for Proposal earlier this year with the intent to deliver a long-term, comprehensive dealer support program to effect total dealership improvement. Throughout the two-year program, NCM will deliver a portfolio of services comprised of specialized Pinnacle Performance Groups, combining the Benchmarking and collaboration features of a more intimate 20 Group with the power of focused, in-dealership Consulting; Profit Forum Groups, similar to dealer 20 Groups but exclusive to PCNA; and a Pre-Owned Consultation immersion solution. “We are delighted and honored to have secured PCNA’s endorsement,” said NCM Associates President and CEO, Paul Faletti, Jr. “Porsche Cars North America is an organization with demanding standards and unwavering commitment to its dealers. Similarly, we at NCM hold ourselves to the same high level of accountability and share this mutual intense commitment to our dealer clients’ success. This endorsement not only recognizes our capability to deliver a quality program, it validates NCM’s dedication to excellence.”
NCM Associates Expands Services to Buy Here, Pay Here Dealers,Including Four New BHPH Training Programs to Launch in 2011
NCM Associates is expanding its services to Buy Here, Pay Here (BHPH) dealers with the launch of four new education programs and new 20 Groups to accommodate the growth of the independent retail automotive industry. The National Alliance of Buy Here, Pay Here Dealers (NABD) Dealer Academy and Conference taking place this week in Las Vegas will be used as the launch site for these exciting new programs designed to improve the BHPH competencies of franchise and independent auto dealers. NCM’s BHPH industry expert, Brent Carmichael, will instruct courses on BHPH Fundamentals for the Investor or Entrepreneur; BHPH Underwriting and Collections Best Practices; the BHPH Sales Process; and BHPH Sales Management.
NCM Associates and Audi of America Form 20 Group Alliance
Audi of America initiated a Request for Proposal to performance group service providers in the fall of 2010 with the intent to develop a Peer Consultation Group program exclusively for its Audi A8 Flagship Program dealers. “The proposal process was detailed and demanding,” said NCM Associates President and CEO, Paul Faletti, Jr. “Audi executives were looking for a 20 Group program service provider that would mirror and exemplify the high standards they have set for their own organization and it’s gratifying and exciting to have secured this endorsement.” With the selection of NCM as the exclusive provider of the A8 Peer Consultation Groups, and the announcement by Audi of America to its A8 Flagship Program dealer community, the stage has been set for 115 ambitious operators who are looking to tap into the benefits of NCM’s proven peer collaboration and operations Benchmarking program.
Helms Brothers Mercedes-Benz Triples Gross Profit with NCM Associates
Four years ago, Suzanne Cochrane, General Manager of Helms Brothers Mercedes-Benz in Queens, NY was running a dealership where the pre-owned department had a revolving door for managers and showed a loss of $100,000 at the end of that year. Goals of those managers didn’t jive with the goals of the dealership and inconsistent processes hampered consistent growth. The dealership Net to Gross ratio was 7.2%.
NCM Associates Expands Services to Buy Here, Pay Here Dealers,Sponsors the 2011 NABD Dealer Academy and Conference
NCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, is a major sponsor of the upcoming NABD 2011 Conference in Las Vegas, Nev. The conference is the leading annual education and trade event for Buy Here, Pay Here dealers in the United States and is produced by the National Alliance of Buy Here, Pay Here Dealers. This year, the conference will be preceded by the NABD Dealer Academy to be held May 16-17 at The Palazzo. The NABD Conference is scheduled for May 18-20.
NCM Client Daniels BMW Earns 12th BMW Center of Excellence Award
BMW of North America, LLC announced its annual Center of Excellence honors, awarded to top performing dealerships in the U.S. Thirty-two of the 338 BMW dealers nationwide achieved “2011 Center of Excellence” status based on high customer satisfaction, outstanding brand representation, operational excellence and profitability.
NCM Associates to Launch 12 New Automotive Twenty Groups
NCM Associates is growing again with the addition of 12 new automotive 20 Groups planned for 2011. NCM Associates is well known in the automotive industry for its 20 Group program, which it pioneered in 1947 with a group of successful Kansas City Ford dealers. This group, which evolved to become the original automotive 20 Group, is still meeting today with third and fourth generation members. Since that time, NCM has built its core service to include more than 120 Groups that meet regularly throughout the year to compare operating statements, share best practices and present ideas to drive revenue and efficiencies to improve the profitability of their dealerships. NCM’s proprietary data aggregation process allows the company to compile monthly operating Benchmark composite reports for all its group members, where they can see how their numbers compare to the group average and group Benchmark for hundreds of operating metrics.