BHPH Program

The “Buy Here, Pay Here” model is completely different from the traditional dealership model and requires its own set of skills and best practice guidelines. The BHPH Program, taught by industry experts with decades of experience, is a two-part program that will help you develop effective sales and collections processes to ensure you are up to date on the most effective practices and procedures.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.

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Learn a trusted and effective seven-step sales process, starting with interviewing and carrying all the way to follow-up procedures, plus guidelines for ensuring effective telephone communication. This course combines structured learning along with communication among your peers so that you know, understand, and can implement current and proven best practices.

Class Length: 1 1/2 days

Key Objectives & Competencies:

  • Conducting effective and thorough interviews
  • Creating personalized presentations
  • Build value and trust through the demonstration drive
  • Valuing and overcoming objections during the trade evaluation
  • Leading an effective purchase consultation process
  • Create familiarity with your delivery process
  • Maintain relationships with follow-up procedures
  • Telephone skills
Cost:
$795 Per Seat
Requirements:
None
Recommended for:
Buy Here Pay Here Dealers and Owners
Date/Location:
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In this Buy Here Pay Here (BHPH) course, students will learn a proven process that increases your collections, reduces delinquency and charge-offs, and improves customer relations and future sales, all while keeping you compliant with the ever-changing legal landscape. This dedicated course combines structured learning with invaluable roleplaying to hone the most effective collections skills for the BHPH dealership.

Class Length: 1 1/2 days

Key Objectives & Competencies:

  • The attitude needed to be an effective collector
  • Telephone skills
  • Professionally deal with increasingly difficult customers
  • Problem-solving techniques
  • Increase dollars collected
  • The proper greetings to stay compliant and put customers at ease
  • Underwriting and credit reports
  • Seven phrases to disarm customer defenses
  • Overcome objections and ask for payment in full
  • Be compliant throughout every step of the collection process
Cost:
$795 Per Seat
Requirements:
None
Recommended for:
Buy Here Pay Here Dealers and Owners
Date/Location:
  • August 9 - 10, 2021 | Kansas City, Mo.
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Package Cost: $1590

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.