Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

General Management Program

NCMi's General Management Program is comprised of two courses designed to help you become a better leader through accountability management and financial management. You will also learn proven variable and fixed operation processes and management best practices that will help you drive more strategic growth and profitability in your dealership.

Save $1,295 with this package!

Discussion with peers is amazing. I walked away more prepared to perform at a much higher level. I definitely recommend this class to GMs regardless of their experience level.

John Prinzing, General Manager, Tom Kadlec Kia

NCM crafted an excellent, dynamic, and relevant course for GMs, both current and aspiring. GM I & II emphasized the importance of being responsible for the profitable operations in a dealership.

Kevin Harvey, Pre-Owned Business Manager, Porsche Cars North America

I walked into this class thinking I knew how to do my job. By the time I was done, I had learned so much and realized that I was only doing a small portion of what I needed to.

Ray DiNardi, General Manager, Jaguar Land Rover Las Vegas

The NCM Institute completely changed our used vehicle business. Period. Highly recommend!

Ron Owens, Vehicle Operations Director, Wilsonville Toyota
General Management I: Financial & Fixed Ops Mgmt

In part one of this two-part program, General Management I will provide you with an opportunity to learn about areas of the dealership that most general managers are the least familiar with. This course will take you through an in-depth understanding of accountability management, dealership financials, and fixed operations. You will gain a better understanding of these departments and how to drive the numbers, which will enable you to be a more complete leader of the dealership.

In this course, we will utilize NCM's proprietary Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length: 3 ½ days

Key Objectives & Competencies:

  • Accounting terminology
  • Income statement and balance sheet
  • Ways to improve profit through key performance indicators (KPIs)
  • Parts inventory turn
  • 35 key processes for the service department

Requirements:
None
Recommended for:
General Managers, Planned Succession Personnel, COOs, Managing Partners, and Dealer Principals
Date/Location:
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General Management II: Variable Ops Mgmt

General Management II builds upon what you learned in General Management I, but also focuses on the variable operations department with added emphasis on the used vehicle department.

This course will utilize NCM’s proprietary Guarantee of Action (GOA) plans which provide a roadmap for improvement specific to your dealership and training.

Class Length: 3 ½ days

Key Objectives & Competencies:

  • Manage vehicle aging, the single biggest challenge in the used vehicle department
  • Manage salesperson activity and production
  • Maximize eCommerce marketing
  • Develop strategies for the four main opportunities to do business (OTDB)
  • Understand and rate your dealership on the 30 key processes for the used vehicle department
  • Establish criteria for stocking levels

Requirements:
General Management I: Financial & Fixed Ops Mgmt
Recommended for:
General Managers, Planned Succession Personnel, COOs, Managing Partners, and Dealer Principals
Date/Location:
LEARN MORE
Package Cost: $3,095

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.