Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

General Sales Management I & II

NCMi’s General Sales Management I & II bundle includes parts one and two, Foundation and Strategies, of this three-part program in which you will learn to lead—not just manage—the sales department. In these courses, you will learn how to improve departmental profitability through Key Performance Indicators (KPIs) and strategically manage the sales process through accountability management, and much more.

Save $1,095 with this bundle!

Learned so much detail on the processes that can make my dealership more profitable and successful. NCM gave me a way to build a road-map to success.

Chad Raskin, General Sales Manager, Alpine Buick GMC

Mark Shackelford joined Robin Cunningham and together they made this a truly exceptional experience. You will leave knowing where your opportunities are in your store.

Charles Ellis, Sales Manager, Toyota of Sanford

As an individual with 15 years in the industry, I was pleasantly surprised that the material I was presented was very informative and innovative in concept. I am leaving this training with eyes reopened to the opportunity I have at my dealership.

Kelly Bruner, Used Vehicle Manager, Performance Lexus Rivercenter

Robin and Robert were engaging and filled my head with many great ideas to take back to the dealership to help our store focus on upside opportunities.

David Kordes, BDC Manager/Sales Manager, Tom Wood Subaru
General Sales Management I: Foundation

In part one of three in our General Sales Management Program, you will learn how to lead other variable ops managers and the sales team, and be more effective in today’s challenging and competitive retail environment.

In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize our proprietary Guarantee of Action (GOA) plans to provide a road map for improvement that is individualized for each student.

Class Length: 2 ½ days

Key Objectives & Competencies:

  • Learn to manage the dealership variable operations through accountability management
  • Recruit and train new vehicle sales consultants
  • Manage sales team activities
  • Understand the NCM composite and benchmarks to analyze your operation and identify potential opportunities
  • Develop a sales talent screening and on-boarding program
  • Execute effective one-on-one meetings to drive production
  • Understand how to develop a used vehicle model inventory

Requirements:
None
Recommended for:
General Sales Managers, New or Used Vehicles Sales Managers, F&I Directors, F&I Producers, and Variable Operations Directors
Date/Location:
LEARN MORE
General Sales Management II: Strategies

Part two of three in our General Sales Management Program is designed to help improve productivity and win the respect of your management team with a thorough understanding of sales department profitability and asset management. This course delivers the advanced skills you’ll need to direct a more successful sales organization.

After a student completes General Sales Management I: Foundation, they become eligible to attend General Sales Management II: Strategies. This course will take a deeper dive into specific topics from Foundation, along with introducing some new topics. Not unlike course one, Strategies will utilize NCM’s exclusive Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

In this second level course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length: 2 days

Key Objectives & Competencies:

  • Improve departmental profitability through key performance indicators (KPIs) and best practice guides
  • Manage the sales process and traffic control through understanding of opportunities to do business (OTDB)
  • Develop a world-class BDC/internet operation
  • Determine the key areas of focus you should monitor and track daily, weekly, and monthly
  • Execute an effective traffic management plan within your dealership
  • Create an internet lead tracking system that includes first party as well as manufacturer leads

Requirements:
General Sales Management I: Foundation
Recommended for:
General Sales Managers, New or Used Vehicles Sales Managers, F&I Directors, F&I Producers, and Variable Operations Directors
Date/Location:
LEARN MORE
Package Cost: $2,595

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

Cancellation Policy: If more than 15 days but less than 30 days prior to session, -25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If less than 15 days prior to session, - 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 3 pm EST the Friday before the class begins.