Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

Parts & Accessories Management Program

Parts & Accessories Management Program is a three-part program that will help your parts managers develop the disciplined processes and accountability needed to effectively manage this critical department as a dealership profit center. This package bundles the Parts and Accessories Management courses— Foundation, Strategies, and Application at a reduced rate.

Save $1,590 with this package!

I have been in this business for a long time and have attended several training courses. This course was by far the most beneficial.

Cheryl Rutherford, Parts Manager, Lokey Motor Company

I wish I would have had this training in my first year of managing a parts department instead of my 12th year, but still happy to have had this training.

Todd Ingham, Parts Manager, Bob Brown Buick GMC

I have been to several trainings in the last 7 years and the NCM Parts Management I course was by far one of the most hands-on, informational, open conversation training courses that I have ever been to.

Kevin Putman, Parts Manager, Midway Motors
Parts & Accessories Management I: Foundation

Part one of three in our Parts & Accessories Management Program will provide you with an in-depth look at inventory strategies, margin management, and leadership skills. After completion, the parts manager will be able to identify ways to make your inventory turn faster, at higher margins, driving additional profitability. Students will also have a better understanding of what metrics and processes drive the department. This knowledge will increase communication within the dealership and improve profitability within the department.

In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize NCM's Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length: 2 ½ days

Key Objectives & Competencies:

  • How to manage a parts department for maximum profitability
  • Develop pricing strategies to maximize margins and increase sales
  • Utilize a variety of formulas to measure inventory performance
  • Manage numbers through NCM Benchmarks and key performance indicators (KPIs)
  • Understand and rate your dealership on the 35 key processes for the parts department
  • Measure inventory through gross turn and true turn performance measurements

Requirements:
None
Recommended for:
Parts Managers, Assistant Parts Managers, Service Managers, Fixed Operations Directors, and General Managers
Date/Location:
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Parts & Accessories Management II: Strategies

In part two of our Parts & Accessories Management Program, you will take a more intense look at the areas that drive net profit. This hands-on course will help you develop the skills to manage your department and lead it to excellence.

After a student completes Parts & Accessories Management I: Foundation, you become eligible to attend Parts & Accessories Management II: Strategies. This second-level course will take a deeper dive into specific topics from the Foundation course while introducing some new topics. Course one and course two can be taken during the same week, but due to the amount of information provided, it can be beneficial to allow more time between these courses. Not unlike Foundation, Strategies will utilize our Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length: 2 days

Key Objectives & Competencies:

  • Develop effective ways to define and communicate employee responsibilities
  • Implement departmental expense controls
  • Improve department efficiency
  • Determine if wholesale is profitable for your department
  • Develop a detailed monthly departmental forecast
  • Understand how to develop counterperson pay plans that meet expense guidelines
  • Create a facility plan that maximizes space

Requirements:
Parts & Accessories Management I: Foundation
Recommended for:
Parts Managers, Assistant Parts Managers, Service Managers, and Fixed Operations Directors
Date/Location:
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Parts & Accessories Management III: Application

Part three of our Parts & Accessories Management Program is designed for students who have completed sessions I and II and will expand upon the principals and tactics discussed in earlier sessions. Students will review their Guarantee of Action Plans to learn from their results and roadblocks. Instructors will utilize interactive exercises and case studies to help attendees master the strategies and tactics covered in class, and how to apply the curriculum back at their dealership.

This course will utilize new Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student upon completion.

Class Length: 2 days

Key Objectives & Competencies:

  • Introduction to the 35 Fundamentals of Parts Management checklist, which covers the most impactful processes that need to be defined, measured, and managed in a parts department.
  • Deep dive into pay plan theory.
  • Learn how to plan personnel expenses better.
  • Time management training to help get the most from parts managers while keeping a work-life balance.
  • In-depth group case study to learn how to develop and present ways to fix a deficient parts department.
  • Introduction to a monthly tracking and evaluation form for the most critical metrics in a parts department.

Requirements:
Parts & Accessories Management II: Strategies
Recommended for:
Parts Managers, Assistant Parts Managers, Service Managers, and Fixed Operations Directors
Date/Location:
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Package Cost: $3,895

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.