Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

Service Management I & II

The Service Management I & II package includes the first two courses, Service Management I: Foundation and II: Strategies, from the three-part program. You will gain the knowledge to improve your service department sales and profitability while exceeding customer expectations—and securing your dealership’s reputation as a world-class service operation.

Save $1,095 with this package!

Great class. All front line service people should take this class.

Greg Kuntz, Service Manager, Elco Chevrolet Cadillac

After 15 years in the business, this class completely changed my perspective on how to move the needle.

Edward Pizzigati, Service Manager, Capital Luxury Cars

This class will definitely allow me to maximize my potential as a service manager and in the future as a fixed operations director. Great class and highly recommended to any management personnel trying to build their sales or service departments.

Jeff Sousa, Service Manager, Allan Nott Honda

As a new service manager with only one year on the job these classes have really opened my eyes to what I should be looking for and ways to make the dealership more money.

William Foster, Service Manager, Elliott Ford Lincoln
Service Management I: Foundation

In part one of our three-part Service Management Program, we teach managers the specific skill sets to leverage labor efficiencies and production management through opportunities to do business (OTDB) to maximize department profits. This course will provide a clear path for improved accountability management, leadership, development, and communication of a defined strategy for process evaluation and improvement.

Students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length: 2 ½ days

Key Objectives & Competencies:

  • Understand effective labor rates and gross profit margin to maximize profitability
  • Establish and manage the service "Road to the Sale" process
  • Learn methods to uncover additional departmental labor hours
  • Understand and rate your dealership on the 35 key processes for the service department
  • Create a reservation process
  • Perform daily start-up meetings with your staff

Requirements:
None
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors
Date/Location:
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Service Management II: Strategies

Part two of our Service Management three-part program focuses on the advanced elements of strategic planning and tools required to effectively market and manage the sales environment of your department.

Only students who complete Service Management I: Foundation are eligible to attend Service Management II: Strategies. The Strategies course will take a deeper dive into specific topics from the first course, along with introducing some new topics. Not unlike course one, course two will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length: 2 days

Key Objectives & Competencies:

  • Create effective service menus
  • Determine the impact of the parts department on the service department and vice versa
  • Understand advanced production structures to improve shop capacity
  • Develop good, better, best maintenance menu options
  • Overcome common parts-related obstacles in the service department
  • Develop a tracking system for important service drive sales measurements

Requirements:
Service Management I: Foundation
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors
Date/Location:
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Package Cost: $2,595

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.