Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

Used Vehicle Management I & II

Used Vehicle Management I & II includes the first two courses in the three-part program. These courses are designed to help you succeed in today’s pre-owned environment. Learn how to use the proven processes and best practices that the country’s highest-performing used vehicle operators are using to maximize their sales and profitability.

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This was the most eye-opening training in my 32-year career.

Mark Alexander, Sales Manager, Sunnyside Acura

I have been in the used car business a long time but never fully understood that it is not about per vehicle gross it is about total gross and the true return on investment. I feel like I have been in the dark ages and this has turned on the light.

Tom Sullivan, General Sales Manager, Best Ford Lincoln

After spending 16+ years in the business I learned more about asset management in this course than I ever could have expected. Every manager needs to attend this class.

Tony Drexel, General Sales Manager, McKinnon Auto Group

NCM provides a very comprehensive pre-owned sales management program that rivals that of many others and coincides directly with the current market conditions.

Pat Hayes, BDC/Internet Manager, Patriot Ford
Used Vehicle Management I: Foundation

Part one of three in our Used Vehicle Management Program is the most impactful course in variable management, as most dealerships are struggling to maintain consistent profitability in this department.  So much has changed in the last 10 years, there is much to be learned, understood, and embraced. This course will teach all the key elements to predict profitability.

In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length: 2 ½ days

Key Objectives & Competencies:

  • Understanding the aging process and how to manage it
  • Develop a daily process to review all new trades and purchases
  • Understand all roles and responsibilities of a used vehicle manager
  • Calculate daily holding cost, understand probability of sale, and implement a bucket system to manage inventory
  • Implement the daily trade walk/stock walk
  • Clearly define and implement an effective appraisal process for your store
  • Understand and rate your dealership on the 30 key processes for the used vehicle department

Requirements:
None
Recommended for:
Used Vehicle Managers, General Sales Managers, and General Managers
Date/Location:
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Used Vehicle Management II: Strategies

In part two of three in our Used Vehicle Management Program, instructors will present the advanced knowledge and skills you need to maximize your used vehicle department. You will come away with an understanding of what it takes to shape organizational excellence and demonstrate the competencies that are critical for your success. This course will provide you with valuable knowledge in the areas of eCommerce and marketing.

After a student completes Used Vehicle Management I: Foundation, they become eligible to attend Used Vehicle Management II: Strategies. This course will take a deeper dive into specific topics from the first course, along with introducing some new topics. Not unlike course one, course two will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length: 2 days

Key Objectives & Competencies:

  • How to manage the metrics for opportunities to do business (OTDB)
  • Maximize internet effectiveness for your used vehicle department
  • Forecasting and managing profitability
  • Determine percentage of salesperson self-generated leads, inbound internet leads, inbound phone leads, and walk-in customers
  • Increase number of customers by aligning inventory to their needs
  • Create and market your unique selling proposition (USP) and develop a value folder

Requirements:
Used Vehicle Management I: Foundation
Recommended for:
Used Vehicle Managers, General Sales Managers, and General Managers
Date/Location:
LEARN MORE
Package Cost: $2,595

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.
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