Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

A General Manager’s Guide to Service and Parts

Ideal for executives who have limited or no knowledge of the fixed ops department, our General Manager’s Guide to Service and Parts course provides a high level overview of fundamental parts and service management responsibilities. This curriculum is designed for participants who desire a fundamental understanding of key metrics for performance measurement and general operating guidelines for successful fixed operations management.

In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length: 1 ½ days

Key Objectives & Competencies:

  • Understand and rate your dealership on the 35 key processes of the service department
  • Utilize key performance indicators (KPIs) and best practice guides
  • Conduct an NCM Repair Order Analysis to identify work mix and opportunities
  • Complete a “what if” study to help achieve incremental increase in sales and margins on customer-paid repair orders (ROs)

A General Manager’s Guide to Service and Parts

Cost:
$1,295 | Per Seat
Requirements:
None
Recommended for:
Planned Succession Personnel, General Managers, Controllers, and CFOs

Course Dates & Availability

Check back for future dates.

Call the NCM Institute at 866-756-2620 for more information or to register.

This class was a quick overview, but an in-depth look at what a GM or dealer can do to keep their team churning those service dollars!

Andy Lawhon, General Sales Manager, Mike Johnson’s Hickory Toyota

I am completely new to all things service, yet I was able get a strong foot in the door.

Matthew Gosch, Gosch Ford Temecula
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.