If your dealership is posting a rise in delinquencies and charge offs, and your collection dollars are decreasing, our BHPH: Collect the Cash, Not the Car course will give you the tools necessary to turn those numbers around. Collections and underwriting are the backbone of any Buy Here Pay Here operation. This course provides techniques to collect more effectively from the BHPH customer by improving customer relations and boosting your underwriting expertise.
Class Length: 1 ½ days
Key Objectives & Competencies:
- The attitude needed to be an effective collector
- Telephone skills
- Problem-solving techniques
- The proper greeting to put customers at ease
- "30 Ways to Get Money"
- How to overcome objections and ask for payment in full
- How to execute every step of the underwriting process