Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

BHPH: Collect the Cash, Not the Car

If your dealership is posting a rise in delinquencies and charge offs, and your collection dollars are decreasing, our BHPH: Collect the Cash, Not the Car course will give you the tools necessary to turn those numbers around. Collections and underwriting are the backbone of any Buy Here Pay Here operation. This course provides techniques to collect more effectively from the BHPH customer by improving customer relations and boosting your underwriting expertise.

Class Length: 1 ½ days

Key Objectives & Competencies:

  • The attitude needed to be an effective collector
  • Telephone skills
  • Problem-solving techniques
  • The proper greeting to put customers at ease
  • "30 Ways to Get Money"
  • How to overcome objections and ask for payment in full
  • How to execute every step of the underwriting process
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

BHPH: Collect the Cash, Not the Car

$795 | Per Seat
Recommended for:
BHPH Collections Personnel and Managers

Course Dates & Availability

Check back for future dates.

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

This NCMi training has definitely inspired me to implement new strategies. Plan your work and work your plan will be my motto going forward.

Bethany Carter, Collections Manager, Fiesta Motor Company of Lubbock

The content and material was presented in an interesting and easily understood manner. There was a great balance between information and excitement for my field. I felt comfortable and was easily able to get the information I was seeking.

Elizabeth Trzcinski, F&I Manager, Northpointe Motors

The class was fun and very eye opening, as others have the same issues as me, in the collecting process and how they handle different issues. Now I feel that I can handle any problem that may come my way.

Helen Jones, Collector, Car City USA, Inc.

This is a very valuable resource to help anyone in their business to measure and develop strategies to improve performance.

Michael Allgier, CFO, John Gibson Auto Sales
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.