Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

BHPH: Collect the Cash, Not the Car

Learn a proven process that will maximize your collections, improve customer relations and increase future sales while keeping you compliant with the ever-changing legal landscape. This course combines structured learning with invaluable role playing to hone the most effective collections skills for the BHPH dealership.

Class Length: 1 ½ days

Key Objectives & Competencies:

  • The attitude needed to be an effective collector
  • Telephone skills
  • Problem-solving techniques
  • The proper greeting to stay compliant and put customers at ease
  • Seven phrases to disarm customer defenses
  • How to overcome objections and ask for payment in full
  • How to be compliant throughout every step of the collections process

BHPH: Collect the Cash, Not the Car

$795 | Per Seat
Recommended for:
Buy Here Pay Here Dealers and Owners

Course Dates & Availability

March 19-20, 2018 Kansas City, MO Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

This NCMi training has definitely inspired me to implement new strategies. Plan your work and work your plan will be my motto going forward.

Bethany Carter, Collections Manager, Fiesta Motor Company of Lubbock

The content and material was presented in an interesting and easily understood manner. There was a great balance between information and excitement for my field. I felt comfortable and was easily able to get the information I was seeking.

Elizabeth Trzcinski, F&I Manager, Northpointe Motors

The class was fun and very eye opening, as others have the same issues as me, in the collecting process and how they handle different issues. Now I feel that I can handle any problem that may come my way.

Helen Jones, Collector, Car City USA, Inc.

The course was spot on and practical. Dustin Kerr was a complete professional and made the class not only informative, but also very interesting. I would recommend to anyone.

Marty Carroll, General Manager, Best Ride, Inc.

This is a very valuable resource to help anyone in their business to measure and develop strategies to improve performance.

Michael Allgier, CFO, John Gibson Auto Sales
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.