Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

BHPH: Win the Collections Game

In this Buy Here Pay Here (BHPH) course, students will learn a proven process that increases your collections, reduces delinquency and charge-offs, and improves customer relations and future sales, all while keeping you compliant with the ever-changing legal landscape. This dedicated course combines structured learning with invaluable role-playing to hone the most effective collections skills for the BHPH dealership.

Class Length: 1 ½ days

Key Objectives & Competencies:

  • The attitude needed to be an effective collector
  • Telephone skills
  • Professionally deal with increasingly difficult customers
  • Problem-solving techniques
  • Increase dollars collected
  • The proper greetings to stay compliant and put customers at ease
  • Underwriting and credit reports 
  • Seven phrases to disarm customer defenses
  • Overcome objections and ask for payment in full
  • Be compliant throughout every step of the collection process
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

BHPH: Win the Collections Game

$795 | Per Seat
Recommended for:
Buy Here Pay Here Dealers and Owners

Course Dates & Availability

Check back for future dates.

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

Brent was very good, had great knowledge and answered any questions anybody had. I really learned a lot and look forward to implementing several of the ideas.

Whit Parks, BHPH Manager, Sewell Ford of Odessa

The class was fun and very eye-opening, as others have the same issues as me in the collecting process and how they handle different issues. Now I feel that I can handle any problem that may come my way.

Helen Jones, Collector, Car City USA, Inc.

This is a very valuable resource to help anyone in their business to measure and develop strategies to improve performance.

Michael Allgier, CFO, John Gibson Auto Sales
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.