Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

Express Service Management I: Foundation

Part one of two in our Express Service Management program provides you with the fundamental best practices utilized by the leading express service providers in the industry. Express Service Management I: Foundation focuses on the strategic planning and execution elements required to successfully launch and manage an express service operation in your dealership.

In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length: 2 days

Key Objectives & Competencies:

  • Scheduling and workflow management
  • Understanding express service metrics
  • Defining the additional service request (ASR) process
  • Creating a reservation, write up, in-bay, and an active delivery system that will increase express service efficiency
  • Understanding gross profit and gross profit margin calculations
  • Tracking of lines sold and hours on the repair order (RO)
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

Express Service Management I: Foundation

$1,795 | Per Seat
Recommended for:
Express Managers/Team Leads, Service Managers, Parts Managers, and Fixed Ops Directors

Course Dates & Availability

Check back for future dates.

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

The training was applicable, informative, and useful to make our jobs more successful. The class was easy to sit through because of [Steve’s] teaching style and therefore, worth the time and effort to attend.

Doyle Thompson, Service Manager, Bob Tomes Ford

These are real-life, boots-on-the-ground classes. NCMi not only gives you ideas, but they give you tools to go back and present to the powers that be. These tools make a massive difference in implementing the concepts you learned.

Mark Mahoney, Parts Manager, Don Wessel Honda

This course was a fantastic training for advisor and service management personnel. It opened our eyes to things that are overlooked by most service departments.

Zach Burdette, Service Advisor, Grote Mitsubishi
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.